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Incident IQ - Creating a ticket in Incident IQ

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Steps on Creating a Ticket in Incident IQ


1. To submit a work order, you'll need to submit it in Incident IQ.

First click AldineISD.org Bookmarks


2. Click Incident IQ


3. Click Sign in with Google SSO


4. Type your Aldine email credentials. Click next


5. Type in your Aldine password. Click Next


6. Click Tickets


7. Click New Ticket


8. Select an Issue Category


9. Type in more details in the description to let the technician know all necessary information. If it involves one of your devices, please include the asset tag.


10. Select the room number from the drop down menu


11. Select the issue from the drop down menu


12. You also have the option to record or take a screenshot


13. Click Submit Ticket


14. That's it. You're done!

ticket, Incident IQ

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